[Refund Policy] Hands-on Local SAKE
When you receive your product, please check to see if you received something different from what you ordered or if any items are missing.
We make every effort to ensure quality, but if the product is damaged or defective, we will accept returns or exchanges. In that case, we will bear the return shipping costs.
Please be sure to contact us by email or phone within 7 days after receiving the product.
We apologize for the inconvenience, but please contact us by attaching a photo of the damaged or defective part and describing the situation in as much detail as possible.
Please do not throw away the cardboard used for packaging until you have confirmed that there are no defects in the product.
We will respond as soon as possible, but please note that depending on stock status, we may not be able to provide an immediate replacement.
For refunds in the case of returned goods due to defective products, we will promptly refund the money to your designated account.
Please note that we cannot accept returns or exchanges if more than 8 days have passed since delivery.
[About cancellations, returns, and exchanges due to customer convenience]
Please note that due to the nature of our service as a purchasing agent, we cannot accept any returns or exchanges after the product has been shipped due to the customer's convenience (other than initial defects or incorrect delivery).
"Cooling-off" is a system that applies to door-to-door sales.
A cooling-off period is not required for mail order sales.
Since this online shopping service is a mail order service that is accessed by customers, the cooling-off system does not apply. Thank you for your understanding.
If you strongly wish to cancel or return an item, the return shipping fee will be borne by the customer. Please send it back prepaid.
Once we receive the returned product and confirm that there are no problems, we will refund the full amount of the agency fee included in the product, the actual shipping cost at the time of shipping the product, the cash on delivery fee in the case of cash-on-delivery payment, the refund transfer fee, and the cost of packaging materials.
*The following cases are examples of "customer-initiated returns."
Returns without any particular reason
Returns due to reasons that are extremely outside the scope of common sense, such as "there is a small scratch on the unpackaged product that cannot be seen unless you look closely"
Returns due to reasons such as not being able to wait if it takes time to exchange products or parts due to initial defects.
Returns due to reasons such as arrival date and time being different
The following products cannot be canceled, returned, or exchanged.
Products that have been delivered for more than 8 days
Products that have been soiled or damaged by the customer
Custom-made products specified by customers that are not available in our store (mainly large products that are easily damaged)
[About long-term absence/refusal of receipt] If you are not present when the product is delivered
Please be sure to contact each delivery company office listed on the absentee note directly within 5 days.
It is the customer's responsibility to make sure to pick up the sent products.
In the unlikely event that you are unable to pick up your luggage even after the storage period for unattended luggage has expired, your luggage will be returned to our shop.
Please be aware that we will charge you the necessary expenses (round-trip shipping (an amount different from the shipping amount stated on the product page) + agency fee + personnel fee + packaging materials fee, etc.).
If you place an order using fictitious information or someone else's personal information (name, address, telephone number, etc.) without permission.
This also applies if there is an act that causes nuisance or damage other than the above.
If you cause trouble or damage to our store or many of our good customers due to the above-mentioned malicious acts, we will immediately file a report with the police, and either the police will request the provider to disclose information, or we will file an application for a provisional injunction with the court for disclosure, exercise a disclosure order, identify the person who ordered the mischief, and claim compensation for damages.